Refund Policy - Brand shoes

Our Refund Policy

At Brand shoes, we are committed to providing the best shopping experience possible. If you are not satisfied with your purchase, we offer a clear and simple refund policy under the following conditions:

Eligibility for Refunds

To be eligible for a refund, the item must meet the following conditions:

The item must be unused, unworn, and in the original packaging with tags attached.
The item must be returned within 30 days of purchase.
The item must not have been damaged or altered in any way.

*Items that have been used or worn may not be eligible for a refund, unless they are faulty or damaged during delivery.

How to Request a Refund

To initiate a refund request, please follow these simple steps:

Contact our customer service team at em15336681973@gmail.com
Provide your order number, details of the item, and the reason for the refund request.
Once your refund is approved, we will send you a return authorization number (RAN) and instructions on how to return the item.

*Refunds can only be processed after we have received the returned item and inspected it.

Refund Processing Time

Once we have received the returned item and inspected its condition, the refund will be processed within 7-10 business days. Refunds will be credited back to the original payment method used at checkout.

*Please note that it may take a few additional days for your bank or payment provider to reflect the refund in your account.

Refund for Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at em15336681973@gmail.com. We will arrange for a refund or replacement, depending on the situation.

Please provide clear photos of the damaged or defective item along with your order number to help us process your refund request quickly.

Non-Refundable Items

The following items are non-refundable:

Items that are worn, used, or altered in any way.
Items that are returned after the 30-day return period.
Gift cards and other non-returnable items (e.g., personal hygiene items such as socks and underwear).

*Please make sure to read the product description carefully before making a purchase.

Partial Refunds

In some cases, partial refunds may be granted for items that are not in their original condition. This includes:

Items with missing tags, packaging, or damaged packaging.
Items that show signs of wear or misuse.

*In such cases, a deduction will be made from your refund amount to cover the costs of restoring the item to its original condition.

Contact Us

If you have any questions or need assistance with a refund, please do not hesitate to contact us:
em15336681973@gmail.com