Brand shoes

Introduction

At Brand shoes, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and hassle-free return process.

Return Window

You have 30 days from the date you receive your order to return items. To be eligible for a return, the items must be in their original, unused condition and in the original packaging.

Non-Returnable Items

Some items cannot be returned, including:

How to Return Your Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at em15336681973@gmail.com within 30 days of receiving your order.
  2. Provide your order number, item details, and reason for return.
  3. Once approved, we will send you a return shipping label.
  4. Pack the item securely and attach the return shipping label to the package.
  5. Drop off the package at the nearest carrier location. Once we receive your return, we will process your refund.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your bank.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the item and place a new order for the replacement.

Shipping Fees

Shipping fees for returns are the responsibility of the customer, unless the item is damaged, defective, or incorrect. In such cases, we will cover the return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at em15336681973@gmail.com. We will provide a return label and arrange for a replacement or refund at no extra cost to you.

Contact Us

If you have any questions regarding our return policy, please contact us at:
em15336681973@gmail.com