At Brand shoes, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange process under the following terms:
You can return or exchange items within 30 days from the date of purchase. To be eligible for a return or exchange:
To initiate a return or exchange, please follow these steps:
Once we receive your returned item, it will be inspected, and your refund will be processed within 7-10 business days. Refunds will be credited to the original payment method used at checkout.
Note: Shipping charges are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.
If you would like to exchange your item for a different size or color, please indicate this when requesting a return authorization number. Exchanges are subject to availability.
If the requested item is out of stock, we will offer you a store credit or a full refund.
If your item is damaged or defective upon arrival, please contact us immediately at em15336681973@gmail.com . We will arrange for a replacement or refund as appropriate.
Please provide clear photos of the damaged or defective item along with your order number when contacting us.
The following items are not eligible for return or exchange:
If you have any questions regarding our return & exchange policy or need assistance with a return or exchange, please contact us:
em15336681973@gmail.com